At Stay Graceful, we believe that in-home care should and can be exceptional. Our clients deserve to be treated with respect, compassion, and have care provided in a personalized way by well-trained, reliable care givers.
COMMUNITY LIAISON

Are you a caring, passionate individual who wants to make a difference in someone's life? ​JOIN OUR TEAM!

Stay Graceful, a home health company offering exceptional in-home care is looking for an experienced Home Health Marketing Professional in Rapid City. The ideal candidate will act as a liaison with our referral sources and the healthcare community  as well as to develop new referral source relationships. Preferred individual with proven marketing experience currently visiting physicians, assisted living facilities, skilled nursing, hospital discharge planners, etc. This is a perfect opportunity for an experienced marketer with a current book of business in Pennington County. 

Responsibilities:
​Marketing/Liaison:
  • Demonstrate knowledge of in-home care needs.
  • Assess each prospective client to determine the appropriateness for Stay Graceful care.
  • Maintain positive relationships with referral sources.
  • Develop new referral sources in the community and promote agency services in the community.
  • Pre-plan weekly new client activities with the Administrator and updates all relevant referral source information.
  • Ability to manage a county-wide client territory and contact database.
  • Willing to train new marketers for future expansion outside assigned territory.
  • Participate in educational opportunities in healthcare including CNA training.
Customer Service:
  • Coordinate with team managers to assign care providers for individualized client care plans.
  • Regular quality assurance check with clients.
  • Greet care providers, clients and guests, providing exceptional customer service and doing your best to make clients feel comfortable and appreciated! 
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Site visits of current clients for training and support and home visits for team introduction and training for new clients.
  • Respond to client and care provider questions and concerns in a timely and professional manner. ​

Education and Experience Equivalencies:
  • Ability to work independently.
  • Sensitive to working with patients, families and the community.
  • Strong organizational and time management skills.
  • Must be outgoing, people person and energetic.
  • Marketing experience with home health, home care or hospice is preferred but not required.
  • Valid driver's license and reliable transportation.
  • Superior problem solving skills.
  • Applicants with excellent abilities in communication via email, Word, and medical records preferred. 
  • All candidates must be cleared through the Division of Criminal Investigation.
  • A passion for caring for others!

Physical Requirements:
  • Ability to perform duties as outlined above including lifting 10-20 lbs.

PLEASE NOTE: Applicants who have been charged with a DUI within the past 5 years or have ever been charged with a  violent crime or felony are ineligible for employment with Stay Graceful.
To apply, please click on the button and email your resume and cover letter to ​jess@staygraceful.com.
Thank you for your interest!