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At Stay Graceful, we believe that in-home care should and can be exceptional. Our clients deserve to be treated with respect, compassion, and have care provided in a personalized way by well-trained, reliable care givers.
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CARE TEAM MANAGER
Rapid City, SD
Are you a caring, passionate individual who wants to make a difference in someone's life? JOIN OUR TEAM!
Stay Graceful, a home health company offering exceptional in-home care is looking for an EXCEPTIONAL Care Team Manager for our Rapid City Office. This position is full-time!
As a key member of our staff, you will be responsible for the oversight of a team of care providers to ensure an exceptional Stay Graceful client experience! You will manage the scheduling and training process for Stay Graceful care providers and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. As a Care Team Manager, you must exemplify the Stay Graceful goal to provide exceptional in-home care by hiring the best qualified staff, understanding client needs and care plans, and coordinating training and service to deliver exceptional in-home care!
Responsibilities include:
● Staff Management:
○ Create staffing schedules, including on-call coverage, with the assurance that all shifts are regularly covered.
○ Manage and train on protocol for absences.
○ Orient new team members and prepare and submit all HR related forms in a timely manner.
○ Resolve employee issues or concerns in a professional manner.
○ Manage disciplinary/termination activities with supervisor support.
○ Provide backup support for any employee who is absent.
● Training:
○ Ensure care provider team reviews and understands policies and procedures.
○ Select relevant trainings for in-home care providers and implement routine trainings with team.
○ Oversee competency evaluation of care team members.
○ Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
● Customer Service:
○ Meet with new clients and provide individualized client care plans.
○ Assign care providers to clients who best fit their needs.
○ Regular review with care providers on completion of care plan and any changes or needs of clients.
○ Greet care providers, clients and guests, providing exceptional customer service and doing your best to make clients feel comfortable and appreciated!
○ Answer phones in a friendly manner and assist callers with a variety of questions.
○ Site visits of current clients for training and support and home visits for team introduction and training for new care providers.
○ Respond to client and care provider questions and concerns in a timely and professional manner.
● Client Accounts:
○ Utilize EMR system to assist with new client accounts, change of address and care plan changes or other pertinent information for current clients.
● Cleanliness and Maintenance:
○ Keep the desk area and office clean and orderly.
○ Notify supervisor of any office or facility needs or technical support requirements.
● Miscellaneous:
○ Track Key Performance Indicators such as client visits, cancels, info calls, etc. (weekly, monthly, annually) and relay to supervisor to evaluate Stay Graceful efficacy and reward care provider team for excellence!
Education and Experience Equivalencies:
Physical Requirements:
PLEASE NOTE: Applicants who have been charged with a DUI within the past 5 years or have ever been charged with a violent crime or felony are ineligible for employment with Stay Graceful.
Rapid City, SD
Are you a caring, passionate individual who wants to make a difference in someone's life? JOIN OUR TEAM!
Stay Graceful, a home health company offering exceptional in-home care is looking for an EXCEPTIONAL Care Team Manager for our Rapid City Office. This position is full-time!
As a key member of our staff, you will be responsible for the oversight of a team of care providers to ensure an exceptional Stay Graceful client experience! You will manage the scheduling and training process for Stay Graceful care providers and will be accountable for leading the team in a positive, motivating manner with a continuous focus on employee development. As a Care Team Manager, you must exemplify the Stay Graceful goal to provide exceptional in-home care by hiring the best qualified staff, understanding client needs and care plans, and coordinating training and service to deliver exceptional in-home care!
Responsibilities include:
● Staff Management:
○ Create staffing schedules, including on-call coverage, with the assurance that all shifts are regularly covered.
○ Manage and train on protocol for absences.
○ Orient new team members and prepare and submit all HR related forms in a timely manner.
○ Resolve employee issues or concerns in a professional manner.
○ Manage disciplinary/termination activities with supervisor support.
○ Provide backup support for any employee who is absent.
● Training:
○ Ensure care provider team reviews and understands policies and procedures.
○ Select relevant trainings for in-home care providers and implement routine trainings with team.
○ Oversee competency evaluation of care team members.
○ Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
● Customer Service:
○ Meet with new clients and provide individualized client care plans.
○ Assign care providers to clients who best fit their needs.
○ Regular review with care providers on completion of care plan and any changes or needs of clients.
○ Greet care providers, clients and guests, providing exceptional customer service and doing your best to make clients feel comfortable and appreciated!
○ Answer phones in a friendly manner and assist callers with a variety of questions.
○ Site visits of current clients for training and support and home visits for team introduction and training for new care providers.
○ Respond to client and care provider questions and concerns in a timely and professional manner.
● Client Accounts:
○ Utilize EMR system to assist with new client accounts, change of address and care plan changes or other pertinent information for current clients.
● Cleanliness and Maintenance:
○ Keep the desk area and office clean and orderly.
○ Notify supervisor of any office or facility needs or technical support requirements.
● Miscellaneous:
○ Track Key Performance Indicators such as client visits, cancels, info calls, etc. (weekly, monthly, annually) and relay to supervisor to evaluate Stay Graceful efficacy and reward care provider team for excellence!
Education and Experience Equivalencies:
- No degree required. Bachelor's degree preferred.
● Home care or related experience required.
● 1 yr Management experience preferred.
● Customer service experience preferred.
● Applicants with excellent abilities in communication via email, Word, and medical records preferred. All candidates must have (or qualify to obtain) a current South Dakota driver’s license, proof of insurance and be cleared through the Division of Criminal Investigation.
● Must be 18 years of age or older.
● Superior problem solving skills.
● Exceptional leadership and diplomacy skills.
● A passion for caring for others!
Physical Requirements:
- Ability to perform duties as outlined above including lifting 10-20 lbs.
PLEASE NOTE: Applicants who have been charged with a DUI within the past 5 years or have ever been charged with a violent crime or felony are ineligible for employment with Stay Graceful.
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To apply, please click on the button and email your resume and cover letter to jess@staygraceful.com.
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Thank you for your interest!
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